Returns
We are open to exchanges if damaged. Purchase valid for 14 days.
Credit or exchanges are valid within 14 days of delivery.
All sale items are final ~ no refunds.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and the receipt or proof of purchase.
***Sender is responsible for return/exchange shipping cost. We are not responsible for any taxes incurred or lost/stolen returns.

Additional non-returnable items:
Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
****Sender is responsible for return/exchange shipping cost.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@unravelco.com.

Sale items (if applicable)
Only regular priced items may be refunded(if applicable), unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@unravelco.com and request return shipping address. Sender is responsible for return/exchange shipping cost.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping
Request the shipping address for product returns.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.